Assessing Excellence Management in the Light of the European Excellence Model at Taif University

Shda Ibrahim Faraj


This study assessed the excellence management at Taif University by considering the European Model of Excellence (EFQM) in terms of the following dimensions: (1) leadership, policies and strategies, (2) human resources, (3) processes, (4) partnerships and resources, (5) products and services, (6) human resource results, (7) society results and (8) key performance results. The study followed a descriptive (survey and comparative) approach. Data were collected using a questionnaire administered to a random sample of faculty members (n=284) of Taif University. The results indicated statistically significant differences in the score of management of excellence for Taif University in the light of the EFQM from the point of view of the sample members in reference to the following variables: gender, academic rank, and years of experience. No statistically significant differences were observed in the total score for the practice of excellence management at Taif University considering the EFQM from the point of view of the study sample members in reference to the following variables: type of college and number of training programs. The main recommendation of the study was to urge the university to increase efforts to attain a higher level of excellence management practice considering the EFQM.


European Model of Excellence (EFQM); Excellence management; Gender; Faculty members

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